Fortress Product Expert
Answered by product specialists with product information and store enquires.
Apple Certified Repair Service
Apple Authorized Repair Center Mong Kok Wai Fung Centre Fortress
Repairing Apple products can be quite simple.
The Fortress Apple Authorized Repair Center is located in the Wai Fung Center in Mong Kok, which is conveniently located and can be repaired whether you take the MTR or pass through Mong Kok. Make an appointment through the Fortress app and hand over your iPhone, iPad, Mac, or Apple Watch to us for repair as soon as the same day1. You can also send products that need repair to our designated 10 service stations2, so that you can send them for repair in different areas. Our Apple-certified technicians provide professional repair services using genuine Apple parts, and you can also earn MoneyBack Points during the repair process.
1 The earliest same-day completion is subject to product and parts availability
2 Products dropped off at the service station are only applicable to: iPhone / iPad / Apple Watch
Device Type
Model
Estimated Repair Service Cost
STEP 1
Schedule a Repair
FORTRESS App
STEP 2
Products Sent for Repair
Repair Center / Repair Station
STEP 3
Inspection & Maintenance
Apple Certified Technician
STEP 4
Complete the Pickup
Receive a notification to pick up your device
To make the repair process smoother, please complete the following before sending in for repair:
- Bring proof of purchase (if applicable)
- Make sure you know your Apple ID and password
- Back up important data
- Update your device to the latest version of iOS / iPadOS / macOS
For more details, please refer to the link below:
Get your Mac ready for service
iPhone Battery Replacement Service
The iPhone battery is draining quickly, but your phone is still working perfectly and you do not want to replace it? Replacing the battery could be the best solution. Fortress Apple Authorized Repair Center at Mong Kok Wai Fung Plaza provides professional iPhone Battery Replacement Service*. Repairs are carried out by Apple certified technicians using genuine Apple parts and may be completed as soon as the same day.
1. Upon completion of the purchase, you will receive an order confirmation email.
2. To save waiting time, you may schedule a repair appointment through the FORTRESS App by selecting “Services” > “Apple Product Repair Services”.
3. You may also contact the repair center by phone or WhatsApp at 5337 6158 to enquire about parts availability and make an appointment.
4. As same-day repair quotas are limited, we recommend making a repair appointment through the above channels.
5. Repair turnaround time is subject to the product model, parts availability, and the results of the actual inspection.
6. This service is only available at Apple Authorized Service Centres operated by FORTRESS.
2. To save waiting time, you may schedule a repair appointment through the FORTRESS App by selecting “Services” > “Apple Product Repair Services”.
3. You may also contact the repair center by phone or WhatsApp at 5337 6158 to enquire about parts availability and make an appointment.
4. As same-day repair quotas are limited, we recommend making a repair appointment through the above channels.
5. Repair turnaround time is subject to the product model, parts availability, and the results of the actual inspection.
6. This service is only available at Apple Authorized Service Centres operated by FORTRESS.
From now until December 31, 2026, purchase the iPhone battery replacement service, and receive additional rewards:
- Earn Double MoneyBack Points#
- Get a Pro-Team iOS tutorial workshop to make it easier for you to master the functions and applications of different iOS products!
Apple Certification
Technicians are professionally trained by APPLE
Technicians are professionally trained by APPLE
Can be dropped off and picked up at 10 service stations^ covering Hong Kong, Kowloon and the New Territories
Repairs can be completed as soon as the same day*
Free repair for products under warranty and in accordance with the Apple Warranty Policy
100% Genuine Apple Parts
Repair fees can earn MoneyBack points and iCoin to redeem more rewards
Our technicians are trained by Apple and always use genuine Apple parts, so you can trust us with your Apple devices.
Prepare for the method
- Make a reservation through the FORTRESS App.
- Make a reservation via the Apple website.
- Visit the Mong Kok Service Centre at any time.
Address:
地址：Shop 4-6, G/F, Shop 4-6, Wai Fung Centre, 664 Nathan Road, Mong Kok (Mong Kok MTR Station Exit D3)
Time: Monday to Saturday 11am-8pm
Phone: 5337-6158
📍 Hong Kong Island
- Melbourne Plaza
- Times Square
- Taikoo Shing
📍 Kowloon
- Ocean Center
- Telford Plaza
📍 New Territories
- New Town Plaza, Shatin
- Tsuen Wan Chung On Street
- Tuen Mun Town Plaza
- Landmark North, Sheung Shui
- Citygate, Tung Chung
It is recommended that you schedule a repair slot through the Fortress App to save waiting time and enjoy a smoother service experience.
The actual repair time depends on the product model, fault condition and parts availability. Same-day completion cannot be guaranteed.
Yes. Apple Authorized Repair Service is available for eligible Apple products and is not limited to products purchased from Fortress.
No. All repairs are performed by Apple Authorized Repair Centres in accordance with Apple's official repair standards and will not affect the original warranty rights of the product.